SWIFT: Leading in Conflict 

During this one-day training course FTM SWIFT instructor Janine Higgins will teach the participants to apply a collaborative and nimble approach to resolving conflict and how to enhance your negotiation skills. Conflict is a daily occurrence that can disrupt the momentum for any leader, team or entire organization. During this training you will learn to develop strategies to lead difficult conversations, address team tension and resolve conflict.

In a positive and supportive class dynamic, the instructor will engage with the participants and discuss overcoming workplace related challenges and how to move your career forward in a professional and focused manner.

Topics Covered:
• Recognize the five conflict handling modes and understand your conflict handling habits
• Circle of conflict and dignity
• Bring out the best in others and yourself

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